BookyBee’s

Terms & Conditions

You agree to comply with and be bound by the following terms and conditions.

General Information

  • Daily & Weekly Deals – Discover more and save with BookyBee’s daily bargains. Remember, discounts fluctuate regularly, so secure your spot quickly to get the best deal. Plus, booking multiple services with us can stack up your savings, letting you enjoy more for less.
  • Booking support is available in English and Spanish.
  • Every activity and service showcased on our website has been carefully selected for each area. Our criteria for selecting partners include their involvement in community activities, willingness to contribute to charitable causes, compliance with local tax requirements, commitment to hiring locals, and dedication to creating a positive work environment for their employees. Ultimately, we prioritize the overall customer experience and authentic adventure.

Booking with BookyBee

  • All listed prices are in USD.
  • We utilize PeekPro for our online payment gateway and real-time management tracking.
  • We accept all major credit cards.
  • At our company, we value transparency and simplicity when it comes to payments. For your convenience, we only collect the necessary deposit required to confirm your purchase for most of our activities and services. However, we understand that some activities and services require full payment before the start date, and we will notify you of this requirement when you make your purchase.
  • We are pleased to inform our customers that we fully comply with all local tax requirements. At BookyBee.com, we take great care to ensure that every purchase our customers make includes the appropriate 13% VAT so they can shop confidently, knowing they are getting a fair and transparent price. Transparency is vital to building trust with our customers, and we strive to provide a seamless and hassle-free shopping experience.
  • When you purchase an activity or service, it is essential to remember that the price you see on the screen is not always the final amount you will pay. In addition to the listed price, there are additional fees, such as taxes and booking fees, that you will need to pay. These fees are included at checkout.

Cancellations & Refunds

  • To cancel an activity or service and receive a refund (only applies when the total is paid), you must do so at least 48 hours before the start time. Canceling within 48 hours will result in a 50% refund, and no refund will be provided if you cancel within 24 hours of the start time. Please note that rescheduling may be possible, and all deposits are non-refundable.
  • Any purchase not made through our payment gateway, PeekPro, is outside our regulations. You must follow the company’s terms and conditions for refunds or cancellations.
  • If an operator cancels a service or activity, you will be informed of the cancellation and will receive either a rescheduled date and time or a complete refund. In the event of a refund, you can expect to receive your payment within 7-14 business days, depending on your bank’s processing time. We apologize for any inconvenience this may cause and appreciate your understanding.

Activity & Service Operators

  • Every provider we partner with has up-to-date insurance and policies to ensure your safety during their activities and services. As a reliable platform, BookyBee takes excellent care in selecting only the best providers to partner with. If any injuries or damages occur during these activities or services, BookyBee will not be held liable. However, we will work with the provider to ensure that proper measures are taken to address any issues and prevent similar incidents from happening in the future. Our top priority is your safety and satisfaction, and we strive to make every experience with BookyBee positive.

Privacy & Cookies Consent

  • When you enter personal information into one of our forms, we will collect your name, email, and phone number (we ask for your phone number for a quicker response). We will not fill your mailbox with any spam, as the sole purpose of this information is to allow us to contact you with any questions you might have.
  • We have embedded videos from YouTube.com that are from the BookyBee channel. All of our videos are created by BookyBee or provided by the original operator of the specific activity or service.
  • We use Google Analytics for marketing to get a general idea of where our customers view our content. Through IP tracking, we can only see an estimated location (for example, Toronto, Canada) and identify the device being used (for example, iOS, Android, Safari, or Chrome).
  • We understand privacy is a significant concern for many people, and we want to be transparent about our policies. We do not share or sell our data with anyone, and we never will, and our users can trust that their data will always remain private with us.
  • BookyBee.com is protected with SSL, which means that any time you enter personal information, such as your name, address, or credit card details, the data remains safe and secure. This ensures that you can shop confidently and with peace of mind, knowing your information is always protected.
  • This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt out of these cookies. But opting out of some of these cookies may affect your browsing experience. Necessary cookies are essential for the website to function correctly. This category only includes cookies that ensure the website’s basic functionalities and security features. These cookies do not store any personal information. Non-Necessary cookies that may not be particularly necessary for the website to function and are explicitly used to collect personal user data via analytics, ads, and other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent before running these cookies.

Providers of BookyBee

  • We are the preferred third-party concierge for Costa Rica. We are an independent contractor for the company Vacasa. Vacasa will not be liable in any way for any of the products and services referred to or offered by BookyBee. Vacasa will not be responsible for any breach, damage, loss, or injured incidental, loss of use, loss of chance, loss of profit, or for any damage or bodily or personal injury, moral damage, or damage to property arising from or indirect connection with said products or services.